Shipping Method
Currently we use EMS as our main carrier and ship our products to most countries and areas that EMS can reach.
Shipping Time
Orders received on Saturdays, Sundays and public holidays, as well as orders received after 1pm on weekdays, will be processed the next working day. Please note that any shipping time stated on our website or given by customer service representatives are ESTIMATES only. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information.
NOTES:
1. Usually we will process your order once you finish your payment. But
sometimes, we have to verify your order before we process it by sending you an
email or calling you. Your cooperation will be much appreciated.
2. Please
provide us a detailed and correct delivery address so that we can deliver your
order successfully. Currently, P.O. Box address will not be accepted. The
customer will bear full responsibility of the lost if the parcel was lost on the
way because of a wrong delivery address.
3. We're sorry, but we can't change
the delivery address of your parcel once your order has been shipped out. If you
aren't available when your parcel is delivered, the mail carrier will leave a
calling card with instructions on how to pick it up.
Shipping Address
We apologize for the inconvenience, but we cannot ship to P.O. boxes. All parcels will be held for picking up if cannot be signed or delivered. So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.
Tracking
The shipping of your parcel is online traceable. After your order is shipped
out, a confirmation email with the online tracking number and link will be sent
to you. The tracking number will be valid for your check within 48 hours after
you receive the email.
We sincerely suggest you add us to your email list so
that you can get confirmation about your order from us. And remember to check
your SPAM/JUNK folder if you do not receive a reply in 3 days.
Acceptance of the Parcel
All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by
customs, but customer will be fully responsible for the charges if there is any.
A signature will be required from the recipient upon the item’s arrival. This
service gives you peace of mind that your item will arrive safely into your
possession. All parcels will be held for picking up if it can’t be signed or
delivered.
It is the responsibility of the person who receives the parcel to
examine the item prior to signing for its acceptance. If the carrier is
authorized to leave the parcel without a signature, outletcoachbags.org will
not be held responsible for damage or loss that may occur during shipping. It is
the customer’s responsibility to check the item status upon arrival and inform
us of any problem or damage within 3 days of receiving your order.
If have
any questions about the shipping of your order, please contact us by Live Chat
or by email at Email .
Return
We always help our customer enjoy shopping here. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us，please take advantage of our return and exchange policy. You can email our dedicated customer service at Email within 15 days upon the delivery date.
